Warranty Policy – Nano Hat

At Nano Hat, we are committed to providing high-quality products that our customers can rely on. To ensure your satisfaction, we offer a warranty on our products against manufacturing defects. Please review the details of our warranty policy below:

1. Warranty Coverage

Scope: Our warranty covers defects in materials or workmanship under normal use for a period of 1 year from the date of purchase.
What’s Covered: This includes defects like stitching issues, material failure, and manufacturing flaws that affect the functionality or wearability of the hat.
What’s Not Covered: The warranty does not cover damage caused by misuse, improper care, accidents, or alterations (e.g., custom modifications, washing in an improper manner). Normal wear and tear is also excluded.

2. How to File a Warranty Claim

If you believe your product has a defect covered by the warranty, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] with your order number, photos of the defect, and a description of the issue.
Review: Our team will review your claim and may request further details or additional images to assess the issue.
Resolution: If the claim is approved, we will either repair, replace, or offer a full refund for the defective item, depending on the nature of the defect and availability of the product.

3. Warranty Process & Timelines

Once we receive your warranty claim, we aim to process it within 7-10 business days.
If a replacement or repair is required, we will send you instructions on how to return the defective product.
If the product is deemed defective and covered by our warranty, we will bear the shipping costs for the return and replacement (where applicable). Otherwise, customers are responsible for return shipping costs.

4. Refund or Replacement

If a product is found to be defective and cannot be repaired or replaced, we will issue a full refund to the original payment method.
Refunds are processed after the defective item has been returned and inspected. Refund processing times may take up to 10 business days.

5. Warranty Exclusions

Damage resulting from improper use, neglect, or modifications to the product.
Products that have been altered, washed incorrectly, or subjected to excessive exposure to the elements (e.g., sun, rain, dirt, etc.).
Items that have exceeded the warranty period (1 year from the date of purchase).

6. Limitations of Liability

Nano Hat is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
Our warranty is limited to the repair, replacement, or refund of the defective product only.