Return Policy – Nano Hat

At Nano Hat, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, we offer a simple and hassle-free return policy. Please review the following guidelines to ensure a smooth return process:

1. Return Eligibility

Timeframe: We accept returns within 30 days from the date of purchase.
Condition: To be eligible for a return, the item must be unused, in its original condition, and with the original packaging.
Non-returnable Items: Items marked as “final sale,” customized products, or items that have been worn or altered are not eligible for return.

2. Initiating a Return

To start a return, please contact us at [email protected] with your order number and a brief explanation of why you wish to return the product.
Our customer service team will provide you with return instructions and an RMA (Return Merchandise Authorization) number, if applicable.

3. Return Shipping

Return Shipping Cost: Customers are responsible for the return shipping costs unless the item is defective, damaged, or incorrect.
Return Label: If your return is due to a defect or our mistake, we will provide a return shipping label free of charge.
Packaging: Please ensure that the returned item is securely packed in its original packaging or similar protective packaging to avoid damage during transit.

4. Refunds & Exchanges

Refund Process: Once we receive the returned item, we will inspect it. If it meets the return conditions, we will process your refund to the original payment method within 7-10 business days.
Exchanges: If you prefer an exchange for a different size or style, please contact us directly for availability. Exchanges are subject to product availability.
Restocking Fee: Nano Hat reserves the right to charge a restocking fee for returned items, especially if they are not in their original condition or packaging.

5. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We will either issue a full refund or send you a replacement, depending on your preference and product availability.
Please include photos of the damage or defect when contacting us to expedite the process.